Income Maintenance Supervisor

Work Type
Economic Services

Position Number
07397

Salary
54828.80

Closing Date
February 18, 2024
Posted February 8, 2024


Agency Name
Forsyth County Dept. of Social Services

Work County
Forsyth

Job Location
741 N. Highland Avenue
Winston-Salem
North Carolina
27101
Job Description

General Statement of Duties

The Forsyth County Department of Social Services is currently seeking a highly self-motivated, dependable professional to supervise a team of Food and Nutrition Income Maintenance Caseworkers within the Economic Services Division.

Distinguishing Features

The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment information, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies. The successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.
The Income Maintenance Supervisor position requires the ability to manage the workflow of ten blended Income Maintenance Caseworkers plus one Lead Caseworker. The Supervisor will audit case records, be a policy resource for staff, and complete various reports and paperwork all within set deadlines. This person will also conduct unit meetings, complete performance appraisals and reviews, and will be responsible for monitoring the quality and quantity of work produced within the unit. The ideal candidate will be highly efficient with technology and have analytical, mathematical, decision making, and organizational skills. In addition, we are seeking candidates who have the ability to work in a professional office environment, use databases and various software, communicate effectively with a diverse clientele base, and the ability to perform duties in accordance with policies and procedures.
Individual must support the Forsyth County Guiding Principles of WeCare which include Integrity, Awareness, Accountability, Respect and Excellence. This position calls for the ability to work in a fast-paced, continuously evolving environment. The ability to communicate with customers from diverse backgrounds.  

Minimum Education and Experience

Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program.  A higher education level may be considered as a substitution for all or part of the experience requirement. One year of supervisory experience preferred. Four-year college degree preferred. The preferred candidate will have at least 3 years experience in Food and Nutrition Services policy and processing recertifications in NCFAST, at least 1 year of supervisory experience and a 4-year degree. Valid driver's license required.

Essential Duties and Responsibilities

 
 Essential functions include but are not limited to:
  • Provides information to clients on program requirements;
  • Obtains all pertinent intake data concerning the clients' family compensation, financial, employment, and health status;
  • Processes clients' applications through the verification of all information obtained during intake;
  • Provides information to lower level staff regarding program policies and regulations for more difficult or complex cases;
  • Review clients' cases on a periodic basis in order to verify the clients' eligibility for continued participation in the program and;
  • Supervises a unit of Income Maintenance Caseworkers who are involved with all eligibility functions.
Link to Agency Posting Job